Warranty Policy

OnlineCarStereo Warranty Policy
OnlineCarStereo.com will honor a one year limited warranty on "Brand New" products which are not under manufacturer warranty. These items must be returned to OnlineCarStereo.com, not their original manufacturer. All warranty claims must be made through OnlineCarStereo.com customer service by e-mail customerservice@onlinecarstereo.com or by phone 888-615-5663. 

The warranty description at the end of the product features on each product page will define the type of warranty offered.

The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges, warranties, and DOA products is the sole responsibility of the customer and any charges, taxes, duties, or fees associated with the return shipment will not be reimbursed. This cost can be equated to the cost of driving back to any local retail store to complete a return. 

Depending on the manufacturer, the defect, and product availability; returns may be repaired, replaced, or a store credit may be issued to the customer's account.

• If defective product is repaired, it will be returned in the same cosmetic condition in which it was received.
• If a store credit must be issued; charges for missing parts or damaged packaging will be deducted from amount credited.
• Replacements are available for a limited number of manufacturers and are provided at the discretion of Onlinecarstereo.com.

What's not covered:

• Misuse, abuse, defacement, physical damage of any kind, and improper installation / operation.
• Video and multimedia equipment with damaged or cracked screens.
• Subwoofers and speakers are not warranted against being blown, burned or abused.

Onlinecarstereo.com defines speaker/subwoofer abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates.

Submitting items for warranty in any of the above conditions will result in refusal of any associated warranty requests and return shipping will be charged to have item returned at customer's expense.

Limited 90 Day Refurbished and Open Box Warranty Policy
OnlineCarStereo.com will honor a 90-Day limited warranty on products labeled as "Refurbished", "Factory Reconditioned", or "Open Box". These products must be returned to OnlineCarStereo.com and not their original manufacturer. All warranty claims must be made through OnlineCarStereo.com customer service by e-mail customerservice@onlinecarstereo.com or by phone 888-615-5663.

Speakers and subwoofers that have been installed by a certified professional and have been found to be defective can be returned within 30 days of the original ship date for warranty replacement.

Additional shipping costs may apply and the assessment of such costs is at the sole discretion of OnlineCarStereo.com.

Speakers and subwoofers that have been abused or misused are ineligible for warranty replacement. Abuse and misuse as defined by OnlineCarStereo.com includes but is not limited to:

• Blown Woofers
• Burnt or blackened voice coils
• Melted adhesives
• Coils lacking continuity or separated from the former
• Punctured or damaged surrounds
• Bent, chipped or broken frames
• Worn or Broken terminals
• Frayed or disconnected wires
• Ripped spiders
• Damaged back plates.
• Speakers and subwoofers that have been abused or misused and are considered out of warranty will be returned at the buyer's expense.

Claims must be submitted within 7 days to be eligible for a replacement or refund
Professional installation receipt documentation is required for all dead on arrival claims.
Some manufacturer's have no replacement warranty and can only be sent for repair.

The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges, warranties, and DOA products is the sole responsibility of the customer. This cost can be equated to the cost of driving back to any local retail store to complete a return. OnlineCarStereo.com is not responsible for any shipping costs associated with these returns.

Customers are not liable for shipping charges if the incorrect item was shipped or if an item has been damaged/lost in transit by the carrier. Refunds for lost or damaged packages will be issued after a claim has been filed, and approved by the carrier and OnlineCarStereo.com has received final confirmation of payment.

You can tell if OnlineCarStereo.com is an Authorized Dealer for any product by looking for the green "Authorized Internet Retailer" label above the price on a product page.