Products can be returned for refund, exchange, or merchandise (store) credit within 14 days from the original ship date. All items being returned must be shipped freight prepaid and double-boxed with the Return Authorization number displayed on the exterior of the shipping box.
Merchandise must be new, unopened, uninstalled, and in good condition (with no rips or writing on the original manufacturer's packaging and documentation) with all originally included accessories to be eligible for a refund or exchange. Associated Fees All returns for refunds are subject to a restocking fee of 15%. Shipping charges are non-refundable. This includes shipping charges that were originally waved due to a promotion and the shipping cost incurred on return shipping to OnlineCarStereo.com. Fee Exceptions Customers are not liable for shipping charges if the incorrect item was shipped or if an item has been damaged/lost in transit by the carrier. Refunds for lost or damaged packages will be issued after a claim has been filed, and approved by the carrier and OnlineCarStereo.com has received final confirmation of payment. Refund Eligibility Merchandise must be new, unopened, uninstalled, and in good condition (no rips or writing on the original manufacturer's packaging and documentation) with all originally included accessories to be eligible for a refund or exchange. Refunds will be issued at the price paid on original invoice (less any restocking fee and shipping charges). If no invoice/receipt is included with the return, OnlineCarStereo.com will issue credit at the current selling price or the price at the time of sale, whichever is lower. Limitations on Refunds If a returned item is accepted for refund, due to being DoA or other pre-approved exceptions, but did not accompany all it's original parts, accessories or documentation (i.e. remote controls, wire harnesses, warranty cards, manuals etc.), it will be subjected to a charge for the replacement of these missing items. Items returned physically or cosmetically damaged or abused will not be accepted for credit or exchange.
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